Privacy Policy

Last Updated: February 1, 2026

SEVEN9 LABS, LLC ("Seven9 Labs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.savant3d.com) and our software applications, including SavantPDM (collectively, the "Services").

By using the Services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use the Services.

1. Information We Collect

We collect several types of information from and about users of our Services:

1.1 Account Information

When you create an account, we collect:

Email address - Used for account login, communication, and password recovery
Username - Used to identify your account
Password - Stored in encrypted (hashed) form for security
First and last name - Used for personalization and identification

1.2 Company Information

If you register a company account, we collect:

Company name
Business address (street address, city, state, country, zip code)
Phone number

1.3 Desktop Application Data

When you use our desktop applications, we collect:

Device identifier - A unique ID for your device to manage active sessions
Device platform - The operating system (e.g., macOS, Windows)
Session activity - Login times and periodic heartbeat signals to track active sessions

1.4 Payment Information

When you subscribe to our paid services:

Payment processing is handled by Stripe, our third-party payment processor
We store only your Stripe customer ID to link your account to your payment information
We do not store your credit card numbers, CVV, or full payment card details on our servers

1.5 Automatically Collected Information

When you access our website or use our applications, we may automatically collect:

IP address
Browser type and version
Pages visited and time spent on pages
Date and time of access

2. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Information Used
Account creation and authentication	Email, username, password
Providing and improving our Services	All account and usage data
Processing payments and managing subscriptions	Stripe customer ID, company information
Managing desktop app sessions and licensing	Device ID, platform, session data
Sending important account notifications	Email address
Customer support	All account information as needed
Preventing fraud and unauthorized access	Session data, device information

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Services:

Stripe - For payment processing
Email service providers - For sending transactional emails (password resets, verification)
Cloud hosting providers - For storing and processing data

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your information as necessary to:

Comply with legal obligations
Resolve disputes
Enforce our agreements

If you wish to delete your account, please contact us at [email protected]. Note that some information may be retained in our backups for a limited period.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of passwords using industry-standard hashing algorithms
Secure HTTPS connections for all data transmission
Regular security assessments and updates
Limited access to personal data by employees on a need-to-know basis

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access - Request a copy of the personal information we hold about you
Correction - Request correction of inaccurate personal information
Deletion - Request deletion of your personal information (subject to certain exceptions)
Opt-out - Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

Remember your login status
Understand how you use our website
Improve our Services

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features.

8. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

SEVEN9 LABS, LLC
Email: [email protected]
Website: www.savant3d.com

By using SavantPDM, you acknowledge that you have read and understood this Privacy Policy.